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Frequently Asked Questions

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Find answers to the most common moving questions right here

This is mostly up to you and how flexible your moving date can be. If you know that you have to be moved out of your current home at a specific date, then it is advisable to book your move as soon as you know that date. You might want to also consider that  days, like weekends or the weeks at the beginning or end of any given month, can be very busy times for moving companies and therefore making scheduling your move a tad more tricky. Rule of thumb, the sooner you can schedule your move, the less stress you will have, come moving day.

Your movers will certainly disassemble your furniture and then reassemble it at the new destination. Just make sure to point the furniture out to your moving consultant, who does your in-home estimate and we will have this service included in your moving quote. There are some specialty furniture pieces, like pianos, pool tables, heavy statues or the like that require special attention and go beyond the scope of regular disassembly and reassembly. Please contact our moving consultants to make sure, your specialty furniture is taken care of during your move.

While our movers and packers at Mentors Moving & Storage take great care to avoid any damage or loss to your goods, there can always be unforeseen events. If you feel that your items need more than the minimum insurance per pound, please contact one of our courteous moving consultants and we will assist you in finding the right insurance coverage for you.

How long your or any move takes, depends on a number of different factors, for example, are you moving long distance to another state or are you moving locally within your city, also what time of the year are you moving, if you live in a region that has winter conditions. Please speak to one of our team polite members and we will strive to meet your time requirements.

In order to receive an accurate moving estimate, it is important that you provide your moving consultant with as detailed information as possible. 

Omitting to mention additional items that need to be moved at the time of the estimate, might not only increase your moving cost, but might also result in the moving crew not being able to accommodate you. The crew might arrive without the equipment needed or with not enough movers or trucks, as they would expect different circumstances.

Moving can be very stressful for pets and there is no place in the moving truck that would be appropriate for pets to be transported in due to liability and safety reasons. To keep the moving trauma for your pet as small as possible and to ensure its physical and emotional well being, it would be best to secure a friend or neighbor to watch your pet or book a place at a professional kennel facility, where your pet can stay during the move.

The easiest and most effective way is to decide on a labeling system. You could either use color coded labels that you assign to each room or mark your boxes with the names of the room, they are supposed to go to. For example MB for master bath; LR for living room, MBR for master bedroom or yellow labels for the kitchen and green labels for the dining room. The best way is to mark your items on three sides to ensure that the label can be seen, regardless of the side the box is set down. Please ensure to stay consistent with your labeling that way it will be easy and swift for you and for your movers to identify where which box is supposed to go. 

Hazardous items, like firearms, paint cans, propane gas tanks and the like cannot be placed in the box of the moving truck, due to the risk of catching fire or explosion and therefore endangering your other belongings. You may want to consider to discard them or very carefully move them at your own risk. For any questions regarding your gas- or fuel-operated items, please contact your moving consultant, who will be happy to assist you.

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MENTORS MOVING & STORAGE

  • Marcus and Francisco were wonderful. They were very professional, protected my door frames from damage as they moved furniture thru them. Wrapped my mattress so it wouldn't get marked up etc. Really took the time to... read more

    Patti T. Avatar
    Patti T.
    5/05/2021

    *****There was an issue related to my recent move, but it's in progress to being resolved. I spoke to one of the owners who was very professional and is helping me with it. I'll update this review in the near... read more

    Ann R. Avatar
    Ann R.
    5/14/2021

    This was my second time using Mentors. The people on my crew were Lind, Larry, and Marco. All three of them we’re superbly professional and loaded my truck promptly. They answered all of my questions and worked to ease any... read more

    Michael M. Avatar
    Michael M.
    5/21/2021

    If you are moving DEFINITELY hire Mentor’s Moving & Storage. We had a crew of 3 people and one truck. We had things moved from storage unit, our old house, and moved it all to our new house so 3... read more

    Erin R. Avatar
    Erin R.
    6/07/2021
  • The best moving service and pricing around! The team showed up on time and got the move done quickly. These guys have perfected the art of moving quickly without sacrificing on quality. You can tell that quality... read more

    Mykal Y. Avatar
    Mykal Y.
    6/08/2021

    We had an amazing experience with Mentors Moving &Storage! Three professional gentleman, Marcus, Allen and Kyle all showed up on time and worked hard to make our move so smooth. They carefully wrapped items, used blankets and padding for furniture... read more

    Mindy J. Avatar
    Mindy J.
    6/10/2021

    5 star ratingMentors Moving did a great job!! Daniel was very responsive and professional during the scheduling process. The crew he sent out, Marcus and Allen, were fantastic. They were on time and did everything possible to make sure our stuff was... read more

    Dave T. Avatar
    Dave T.
    6/15/2021

    5 star ratingShowed up on time, picked up everything we packed and packed some stuff for us. Everything made it safely to our new home.

    Paul F. Avatar
    Paul F.
    6/25/2021
  • What a great company! The packing crew was fast, careful, and efficient. I was amazed at how fast they packed all of our stuff. The moving crew was upbeat and professional. They were careful with our stuff, the inventory... read more

    Sean K. Avatar
    Sean K.
    6/25/2021

    I have been a mover and truck driver for 18 years. I have worked for several agents and I take pride in my work and i love what I do. Working with Mentors moving and storage has definitely been the... read more

    Gary H. Avatar
    Gary H.
    6/30/2021

    Our movers arrived on time, we’re friendly, professional and fast. Mark, Maurice and Oscar did an amazing job of unloading, placing and assembling our furniture, all with smiles on their faces. Would use them again in a heartbeat.

    Sherry L. Avatar
    Sherry L.
    7/22/2021

    I had a small job and they have a 3 hour minimum so I feel I overpaid but honestly I don’t mind. They showed up the same week that I called and everyone who came to move was very kind... read more

    Paris H. Avatar
    Paris H.
    7/23/2021
  • The guys at mentors were top rate! Everyone was so professional, took amazing care of our things, and were so kind. Highly highly recommend, especially Rick, Brandon, and their respective teams.

    Michaela F. Avatar
    Michaela F.
    7/24/2021