Frequently Asked Questions

I was very impressed with Keith’s professional demeanor and flexibility to work with my challenges of my new home closing date changing. All the men moving me were awesome and careful with all my furniture and belongings. I would recommended... read moreI was very impressed with Keith’s professional demeanor and flexibility to work with my challenges of my new home closing date changing. All the men moving me were awesome and careful with all my furniture and belongings. I would recommended this company to everyone. Thank you. read less

You hear stories about moving companies so we approached this with trepidation. It was our first move that wasn’t do it ourself. Well, we didn’t have to worry. These folks were great. They did what they said they would do... read moreYou hear stories about moving companies so we approached this with trepidation. It was our first move that wasn’t do it ourself. Well, we didn’t have to worry. These folks were great. They did what they said they would do for the price we were quoted and were always on time. They packed us quickly but carefully and as we are unpacking, I can see there is a real art to packing and it takes a professional. I had no idea the skill involved in packing and boxing items. I think the driver who did the loading had a computer for a brain. He fit things in like a jigsaw puzzle with not a bit of wasted space but in the right order of heavy to light and took care with fragile items. I know I’m using a lot of words here. But it was fascinating. And the crew was professional and polite. I’d almost do it again. But not really- moving is hard. Yet, if we do move again, this is the company we will use. read less

The move went more smoothly the we could have imagined. Both men who moved us are to be commended for their efficiency as well as their moving skills. We will definitely recommend Smooth Move to anyone in need of a... read moreThe move went more smoothly the we could have imagined. Both men who moved us are to be commended for their efficiency as well as their moving skills. We will definitely recommend Smooth Move to anyone in need of a moving company. read less

What can I say other than they are true to their name "Smooth Move". Keith came to our home and gave us a fair and BINDING QUOTE!On 11/14/19, Joe, Daniel and Ryan showed up 2 minutes early of our... read moreWhat can I say other than they are true to their name "Smooth Move". Keith came to our home and gave us a fair and BINDING QUOTE!On 11/14/19, Joe, Daniel and Ryan showed up 2 minutes early of our scheduled 8:00 a.m pack and pickup. They immediately got to work after doing a walk through with us just to make sure that we were all on the same page with what was to be packed and trucked. Every small item (lots of stemware & chinaware) was packed with the upmost care by Joe. I've never seen so much wrapping used before. Daniel and Ryan were equally careful when wrapping all of our furniture either in moving blankets or plastic wrap as needed. The following day they arrived at our destination in Las Vegas. With the same care previously exercised Daniel and Ryan unloaded and placed all of our belongings as I merely stood by and directed. Everything arrived without any damage or marks!Additionally, all of our zillion boxes were neatly placed in our garage with the ones we would need access to upfront. Thank you gentlemen for a job extremely well done!! read less

Great move and great company!! Our move from Bakersfield to Arroyo Grande was completed with no issues and was completed quickly as planned. Louis and crew were on time, packed everything up nicely, and transported it the next morning. Unloaded... read moreGreat move and great company!! Our move from Bakersfield to Arroyo Grande was completed with no issues and was completed quickly as planned. Louis and crew were on time, packed everything up nicely, and transported it the next morning. Unloaded it and everything was perfect. They were easy to work with and very helpful. Will definitely use them again!! read less

I use this company for the second time they are reasonable careful responsible may be little late BUT they always make it right . That is customer service. Hadley is someone you can depend on the two movers i meet... read moreI use this company for the second time they are reasonable careful responsible may be little late BUT they always make it right . That is customer service. Hadley is someone you can depend on the two movers i meet are outstanding , they talk work perform like their own company . Nice team work thanks guys .
Andy Hailue
California read less

The guys from Smooth Move in Santa Rosa are great. My move cost less than the estimate quoted and the movers were careful and efficient. I had a couple of extra wooden shelves which they
even moved for free.
I... read moreThe guys from Smooth Move in Santa Rosa are great. My move cost less than the estimate quoted and the movers were careful and efficient. I had a couple of extra wooden shelves which they
even moved for free.
I was originally scheduled for 12-1pm with a 2 man crew, but due to the previous customer taking longer than expected, they arrived at 1:15. They added another mover to compensate me for my lost time. Very fair. Those three gentleman were able to move my heavy couch and full-sized elliptical machine down 8 flights of stairs without any trouble. Everything was padded for protection, including the walls and doorways
The also set everything up in the new house where I wanted to go. read less

I had an awesome experience. Lind and Joseph were my movers, and they were wonderful! Fast, courteous, polite, and had an all around happy and fun disposition!!I definitely reccomend this company!!p.s. they do... read moreI had an awesome experience. Lind and Joseph were my movers, and they were wonderful! Fast, courteous, polite, and had an all around happy and fun disposition!!I definitely reccomend this company!!p.s. they do not take checks, as I was told from my conversation with someone at the front desk. read less

Ken and Ramon were awesome! Super professional and handled all of our stuff great! Will definitely hire Dignity again for our next move.

I hired Dignity Movers last minute to unload a perviously packed apartment. They were very professional from start to finish in every aspect. My movers, Ken and Joseph were awesome! They were on time, friendly, fast, courteous... read moreI hired Dignity Movers last minute to unload a perviously packed apartment. They were very professional from start to finish in every aspect. My movers, Ken and Joseph were awesome! They were on time, friendly, fast, courteous of my possessions, apartment & dog, etc... I could keep going if I didn't have to unpack so much stuff! I would definitely recommend & hire them again! read less

These guys are amazing! I requested a quote from them late at night to bring a ton of furniture and other items to a Goodwill the next day. They responded with a quote and had all my stuff out of... read moreThese guys are amazing! I requested a quote from them late at night to bring a ton of furniture and other items to a Goodwill the next day. They responded with a quote and had all my stuff out of my place by 9:30am the next morning! Not only that, but they were super nice, professional, insanely fast and gave me the contact information for movers they know in the city that I'm moving to in California. The price was totally reasonable and even though they could have charged me for moving other things in addition to the furniture that was on the quote, since they hustled and finished in the expected time it was no extra charge. That kind of integrity in a business is a huge deal. The people at this company are pros and it shows. I have nothing but good things to say about my experience with Dignity Movers. read less

Great group of guys and great customer service. Moving can be quite stressful and traumatic at times, but these guys know what they are doing. They allow you to be the boss for the whole duration of the move (my... read moreGreat group of guys and great customer service. Moving can be quite stressful and traumatic at times, but these guys know what they are doing. They allow you to be the boss for the whole duration of the move (my wife was definitely the boss at that time). She told the guys that she wanted to keep the move to the minimum 3 hours, which they responded to and had no objections. I didn't think they could do it, but lo and behold, they cleared a 1200 sq foot townhome full of stuff and moved to across town to our beautiful new home in 3 hours 10 minutes! If I were to move again, I would definitely use these guys! read less

Smooth Move was so flexible with us when we had to change our moving date more than once! We loved our movers, they were so fun and had such positive attitudes. They worked so hard and fast and... read moreSmooth Move was so flexible with us when we had to change our moving date more than once! We loved our movers, they were so fun and had such positive attitudes. They worked so hard and fast and took great care of our stuff! They made moving way less stressful. I highly recommend Smooth Move!! read less

Great group of guys and great customer service. Moving can be quite stressful and traumatic at times, but these guys know what they are doing. They allow you to be the boss for the whole duration of the move (my... read moreGreat group of guys and great customer service. Moving can be quite stressful and traumatic at times, but these guys know what they are doing. They allow you to be the boss for the whole duration of the move (my wife was definitely the boss at that time). She told the guys that she wanted to keep the move to the minimum 3 hours, which they responded to and had no objections. I didn't think they could do it, but lo and behold, they cleared a 1200 sq foot townhome full of stuff and moved to across town to our beautiful new home in 3 hours 10 minutes! If I were to move again, I would definitely use these guys! read less

This team was really great when it came to my moving. I live alone and can't do the move alone. It all started when I called to receive a quote. It was a great experience from the get go because... read moreThis team was really great when it came to my moving. I live alone and can't do the move alone. It all started when I called to receive a quote. It was a great experience from the get go because they were thorough and asked questions about my move. When I called to finally schedule my move, I have given them an update on what needs to be moved and again, they were helpful, patient, and understanding (Im indecisive). The day before it was time to move, I had an emergency come up and had to quickly change my schedule. They were quick to accommodate my availability the soonest they can. The day of the move, they had some issues with their schedule but I received ample notice of their ETA and was kept in the loop. The movers were helpful, courteous, and mindful of my items. In the end, they even asked if they can help me shift some of the furnitures in the house. Such a great experience. Highly recommend and would definitely use them again! read less

Great job moving my hot tub! They adjusted the time for me on the last minute to accommodate a delayed delivery. Arrived timely and carried my hot tub to the backyard! Friendly and courteous service, exceeded my expectations!

We had an amazing experience from start to finish! Our team of 3 were professional, courteous and spent almost 10 hrs moving our 3-bedroom home without complaints. I think it took longer than they had anticipated but they... read moreWe had an amazing experience from start to finish! Our team of 3 were professional, courteous and spent almost 10 hrs moving our 3-bedroom home without complaints. I think it took longer than they had anticipated but they did not rush or complain. They took their time and wrapped every furniture item for protection. They also protected both moving locations by wrapping the door frames and placing runners on the floor. I am so glad I decided to book this company based upon previous Yelp ratings (under their prior name Dignity Moving)!!! They took the stress out of a quick move at a reasonable price!!! read less

Ken and Joseph did a great job. Accomplish what took myself and 3 friends two days in 7 hours. Which included a one hour drive to our new home. Excellent service!

Our movers were very friendly. They pad the doors and lay a mat on the ground so they don’t damage your house. We felt safe knowing that the company is licensed, bonded, and insured. They did drop some of our... read moreOur movers were very friendly. They pad the doors and lay a mat on the ground so they don’t damage your house. We felt safe knowing that the company is licensed, bonded, and insured. They did drop some of our wind chimes out of the truck and the glass ones broke, but it was partly our fault because we did not tape the top of the box. read less

Did an amazing job with my house move. I bid out the services with four different companies and had a quick move (within 3 weeks) and Daniel was the first to respond and the most thorough with his bid. The... read moreDid an amazing job with my house move. I bid out the services with four different companies and had a quick move (within 3 weeks) and Daniel was the first to respond and the most thorough with his bid. The follow up and constant text / calls with status reports was greatly appreciated. His entire team were professional and hardworking (from packing to moving).

They did such an awesome job I hired them on another job to move me from one office location to another on a separate job!

The best service and the best price! read less

Did a great job. Broke one mirror moving my 4000 sq ft house but immediately told me about it. Worked around my schedule, had sales guy come out and talk me through everything. Then we had a snag,... read moreDid a great job. Broke one mirror moving my 4000 sq ft house but immediately told me about it. Worked around my schedule, had sales guy come out and talk me through everything. Then we had a snag, worked it out with me in a fair manner. A++ read less

Hardworking crew!...They dont try to milk the clock. Great value!

JR's ability to make the process of a stressful situation is extremely fluid, he's taken the proper precautions to ensure a safe move giving you the confidence you need.

Did a local move in May of 2020 and Mentors Moving and Storage was great to work with. Did a local move in May of 2020. Alex and Joseph did a great job!! (hopefully I got their... read moreDid a local move in May of 2020 and Mentors Moving and Storage was great to work with. Did a local move in May of 2020. Alex and Joseph did a great job!! (hopefully I got their names correct). The two men to great care with wrapping and packing and loading everything properly in the the truck. And just as much care when arriving at our new home. I enjoy talking with both of them during the move. I am glad I went with Mentors Moving and that I could help support the great efforts this company is trying to make for the community and for our younger generations. Thank you and job well done. read less

These guys were great! Very timely, nice, professional and we loved their mentor program part of their service. Daniel was a fantastic lead, and Jose and Elejon treated each item with care, worked efficiently and got everything done without skipping... read moreThese guys were great! Very timely, nice, professional and we loved their mentor program part of their service. Daniel was a fantastic lead, and Jose and Elejon treated each item with care, worked efficiently and got everything done without skipping a beat. 10/10 would recommend for a move, and would use again! read less

I would definitely use Mentors Moving for all my moves! The movers I had (Ramon and Francisco) were on time, friendly, and got the job done in less than 4 hours. I moved from a 2 Bedroom apartment to another... read moreI would definitely use Mentors Moving for all my moves! The movers I had (Ramon and Francisco) were on time, friendly, and got the job done in less than 4 hours. I moved from a 2 Bedroom apartment to another one (both on the second floor) with heavy furniture. The prices are great, and the movers handled my items with care. There were no "hidden fees" or extra expenses added on as well. They were easy to book with. All around a great company! read less

We had the Mentors team out today and I’m so happy with their service. Their reviews were spot on. Excellent service, careful, friendly and reliable. Their quote was accurate and was well worth it.

Thank you team. Shout out to... read moreWe had the Mentors team out today and I’m so happy with their service. Their reviews were spot on. Excellent service, careful, friendly and reliable. Their quote was accurate and was well worth it.

Thank you team. Shout out to Destiny and Daniel who were great in the office getting us set up & scheduled. read less

Mentor Movers Joseph, Lind and Austin helped me move today. They were absolutely amazing! They got my stuff pack into the storage unit fast and efficiently! True professionals! I will request those men to help unload when I need to... read moreMentor Movers Joseph, Lind and Austin helped me move today. They were absolutely amazing! They got my stuff pack into the storage unit fast and efficiently! True professionals! I will request those men to help unload when I need to unload my storage units in a month! Thank you Gentlemen!! read less

Great experience all around! They came in and immediately got to work moving things out of my apartment. Very professional, very friendly, and very responsive to what I asked of them. One of them lifted my 9 foot couch all... read moreGreat experience all around! They came in and immediately got to work moving things out of my apartment. Very professional, very friendly, and very responsive to what I asked of them. One of them lifted my 9 foot couch all by himself and carried it the entire way...what!!! My first experience hiring professional movers to move my apartment for me, and I will definitely use them again! Thanks guys!! read less

Excellent job by Alex, Axel, & Francisco! They were on time, efficient, courteous, & careful.
They greatly reduced my moving stress and I am so grateful. Highly recommend.

This was our(my wife and I) first time hiring movers. At first, we were very skeptical but we were sure glad that we did hire movers! They, literally, rolled out the red carpet for us. 😁Mentor moving made it so... read moreThis was our(my wife and I) first time hiring movers. At first, we were very skeptical but we were sure glad that we did hire movers! They, literally, rolled out the red carpet for us. 😁Mentor moving made it so easy for us to schedule a time and date for the movers to arrive. We really appreciated their open availability. Our movers( Alex, Andres, and Raymond) were very professional, helpful and careful with our furniture. They wrapped our furniture with much attentiveness and ease. We were really happy that we chose the right company to help move our furniture from a second story apartment to a house. We highly recommend Mentors Moving and Storage! read less

Top notch service from beginning to end..and I was not an easy customer. Well, I, myself am pretty nice, but the move itself had some challenges. I had a couple of unusually heavy pieces, but Maurice and Marc handled things... read moreTop notch service from beginning to end..and I was not an easy customer. Well, I, myself am pretty nice, but the move itself had some challenges. I had a couple of unusually heavy pieces, but Maurice and Marc handled things like the champs that they are.They packed the truck carefully, quickly and thoroughly. It was a 160 mile drive and 106 degrees at out destination city. Unfortunately, I don't yet have a refrigerator at the new place, so I couldn't offer refreshment, but my new neighbors stepped up and gave us each a cold bottle of water. The team unloaded and put things in place for me. I noticed that Marc efficiently folded each moving blanket and put them nicely in a pile after unwrapping the pieces. Very organized and efficient. Maurice shared stories of his life and family and because we each grew up in neighboring cities I greatly appreciated the walk down memory lane.
After the move, when I spoke with J.R. to finalize everything I learned that the name Mentors refers to the mission of orienting and mentoring Foster Kids for life once they leave the system. That is huge in my book! Although I didn't know this at the time of hiring them, A company which is dedicated to taking care of one another, especially those most vulnerable gets my vote and my dollars. I don't want to move again for a very long, long time, but if I do I will definitely try to books these guys again. Thank you Mentors team for caring! CZ read less

Move went great. The guys showed up on time and were friendly and professional. They made sure I was comfortable on what they were doing and asked if I had any preferences on how things were handled. ... read moreMove went great. The guys showed up on time and were friendly and professional. They made sure I was comfortable on what they were doing and asked if I had any preferences on how things were handled. They also hauled off some items I no longer wanted and set up my new bed in my new apartment. Good teamwork. read less

Fast, professional, and well priced. They covered the doorway to protect from any marks, and wrapped all my furniture in moving blankets. Would definitely use these guys again.

These guys did a great job. They weren't the cheapest, but you get what you pay for with this crew. They moved all of our large items in one day and got it done while it was 115... read moreThese guys did a great job. They weren't the cheapest, but you get what you pay for with this crew. They moved all of our large items in one day and got it done while it was 115 degrees outside and 40% humidity. Not one complaint from their crew and they just handled the move like pros. Good work guys! read less

They showed up as scheduled. Everyone took special care to make sure nothing was damaged. The move was efficient, professional and definitely appreciated.

Great company and would highly recommend! Had an escrow close early and needed to find someone at the last minute. Was a bit concerned that they actually had openings as most movers were booked weeks out. But Mentor Movers came... read moreGreat company and would highly recommend! Had an escrow close early and needed to find someone at the last minute. Was a bit concerned that they actually had openings as most movers were booked weeks out. But Mentor Movers came though and packed up the house in a timely and professional manner. After moving our college kids numerous times in Southern CA, and being a local Realtor in Sonoma County, I have a lot of experience with movers. This move was a bit concerning to me as the furniture was very expensive, fragile, and being moved to storage. The crew worked well with my elderly parents, very patient, and understanding of their concerns. They came in with 2 trucks and 5-6 movers and while it took a bit longer, my parents were very pleased with the quality of their work and handling of expensive & fragile furniture! Mentor Moving and Storage is at the top of my list for client referrals! read less

Top notch service from beginning to end..and I was not an easy customer. Well, I, myself am pretty nice, but the move itself had some challenges. I had a couple of unusually heavy pieces, but Maurice and Marc handled things... read moreTop notch service from beginning to end..and I was not an easy customer. Well, I, myself am pretty nice, but the move itself had some challenges. I had a couple of unusually heavy pieces, but Maurice and Marc handled things like the champs that they are.They packed the truck carefully, quickly and thoroughly. It was a 160 mile drive and 106 degrees at out destination city. Unfortunately, I don't yet have a refrigerator at the new place, so I couldn't offer refreshment, but my new neighbors stepped up and gave us each a cold bottle of water. The team unloaded and put things in place for me. I noticed that Marc efficiently folded each moving blanket and put them nicely in a pile after unwrapping the pieces. Very organized and efficient. Maurice shared stories of his life and family and because we each grew up in neighboring cities I greatly appreciated the walk down memory lane.
After the move, when I spoke with J.R. to finalize everything I learned that the name Mentors refers to the mission of orienting and mentoring Foster Kids for life once they leave the system. That is huge in my book! Although I didn't know this at the time of hiring them, A company which is dedicated to taking care of one another, especially those most vulnerable gets my vote and my dollars. I don't want to move again for a very long, long time, but if I do I will definitely try to books these guys again. Thank you Mentors team for caring! CZ read less

Move went great. The guys showed up on time and were friendly and professional. They made sure I was comfortable on what they were doing and asked if I had any preferences on how things were handled. ... read moreMove went great. The guys showed up on time and were friendly and professional. They made sure I was comfortable on what they were doing and asked if I had any preferences on how things were handled. They also hauled off some items I no longer wanted and set up my new bed in my new apartment. Good teamwork. read less

JR's ability to make the process of a stressful situation is extremely fluid, he's taken the proper precautions to ensure a safe move giving you the confidence you need.