Frequently Asked Questions
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Questions?
Find answers to the most common moving questions right here
This is mostly up to you and how flexible your moving date can be. If you know that you have to be moved out of your current home at a specific date, then it is advisable to book your move as soon as you know that date. You might want to also consider that days, like weekends or the weeks at the beginning or end of any given month, can be very busy times for moving companies and therefore making scheduling your move a tad more tricky. Rule of thumb, the sooner you can schedule your move, the less stress you will have, come moving day.
Your movers will certainly disassemble your furniture and then reassemble it at the new destination. Just make sure to point the furniture out to your moving consultant, who does your in-home estimate and we will have this service included in your moving quote. There are some specialty furniture pieces, like pianos, pool tables, heavy statues or the like that require special attention and go beyond the scope of regular disassembly and reassembly. Please contact our moving consultants to make sure, your specialty furniture is taken care of during your move.
While our movers and packers at Mentors Moving & Storage take great care to avoid any damage or loss to your goods, there can always be unforeseen events. If you feel that your items need more than the minimum insurance per pound, please contact one of our courteous moving consultants and we will assist you in finding the right insurance coverage for you.
How long your or any move takes, depends on a number of different factors, for example, are you moving long distance to another state or are you moving locally within your city, also what time of the year are you moving, if you live in a region that has winter conditions. Please speak to one of our team polite members and we will strive to meet your time requirements.
In order to receive an accurate moving estimate, it is important that you provide your moving consultant with as detailed information as possible.
Omitting to mention additional items that need to be moved at the time of the estimate, might not only increase your moving cost, but might also result in the moving crew not being able to accommodate you. The crew might arrive without the equipment needed or with not enough movers or trucks, as they would expect different circumstances.
Moving can be very stressful for pets and there is no place in the moving truck that would be appropriate for pets to be transported in due to liability and safety reasons. To keep the moving trauma for your pet as small as possible and to ensure its physical and emotional well being, it would be best to secure a friend or neighbor to watch your pet or book a place at a professional kennel facility, where your pet can stay during the move.
The easiest and most effective way is to decide on a labeling system. You could either use color coded labels that you assign to each room or mark your boxes with the names of the room, they are supposed to go to. For example MB for master bath; LR for living room, MBR for master bedroom or yellow labels for the kitchen and green labels for the dining room. The best way is to mark your items on three sides to ensure that the label can be seen, regardless of the side the box is set down. Please ensure to stay consistent with your labeling that way it will be easy and swift for you and for your movers to identify where which box is supposed to go.
Hazardous items, like firearms, paint cans, propane gas tanks and the like cannot be placed in the box of the moving truck, due to the risk of catching fire or explosion and therefore endangering your other belongings. You may want to consider to discard them or very carefully move them at your own risk. For any questions regarding your gas- or fuel-operated items, please contact your moving consultant, who will be happy to assist you.
TRUST – INTEGRITY – PROFESSIONALISM
MENTORS MOVING & STORAGE
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JR is first class at service. He is very easy to work with, responsive and a good guy to do business with. His people are very professional- I would do business with JR again.
Dan P.7/31/2021Jacob, Tony and Gilbert were great. Very courteous and professional. Followed directions to a "T". The move as flawless. We REALLY appreciated the service.
Use them again? Absolutely yes. Evan G.8/04/2021Will, Sean, and Gil were fantastic during our move from Santa Rosa. They were excellent and professional while both loading and unloading our possessions. I will definitely use Mentors Moving and Storage again for future moves.
Scott O.8/08/2021We used Mentors and Francisco was AMAZING. We easily had enough to be moved for 3 people and Francisco kept the unload going very well. I was Impressed And will use again. Traviswinslow ..8/16/2021 -
Had the guys from Mentors move family recently and they showed up on time, all three were very professional and courteous through out the entire move. Furniture was nicely wrapped/protected, the maintained the agreed upon schedule and when all... read more
Steven S.8/22/2021The 6 man crew we had were absolutely the best!! They were EXTREMELY professional and hard working crew. They didn't mess around and made sure to go the extra mile. This is the crews names we had. I highly... read more Team N.8/26/2021Everyone I worked with at Mentors made the process of moving much less daunting. I am especially grateful to Anthony S., Michael and Brandon for their work on moving day. They were professional, on time, and quick. I’ll be... read more
Deanna M.8/28/2021JR and Angel Alvarez were extremely professional and honestly saved the day! First, I had ordered a storage pod months in advance and they canceled on me the day it was supposed to arrive. This was only a few days... read more
Pierre C.9/03/2021 -
The team of Shaun, Jeremiah and Jeremy were incredible. The nicest young men I've met in a long time. Fast, efficient, strong and great personalities. Everyone at this company were wonderful to work with. Holly stayed... read more
Charlene C.9/04/2021Kyle & Maesun was very efficient & moved everything with ease. So appreciate Mentors for saying yes last minute. Definitely will use them again on our next move. Thanks guys! Yurey P.9/07/2021Mentor's recently helped our company move offices. JR was thorough and professional during the inspection and quote phase of the move while answering any questions we had. On the day of the move, their team was prompt, fast, and professional.... read more
Josh B.9/13/2021This move was an excellent experience the three guys were great. Very professional Highly recommend this company Ingeborg S.9/24/2021 -
the dispatcher Daniel was very clear and communicated impeccably. They were able to move me the next day. Kyle and Armando were amazingly careful in wrapping all the furniture and the doorways. they were cheerful and informative. They were amazingly... read more
Peter K.9/30/2021Thanks to Will, Rickey, Johnny, Carlos, Nate, Jacob, Miguel, and Cyrus!!!
These guys were absolutely awesome, professional, polite, and efficient!
We had a fairly full 3bed 2bath with Garden shed and full shop. They got everything taken care of and asked for... read more Lukas M.10/01/2021Mentors Moving provides EXCEPTIONAL service -
We recently moved across country, from northern CA to upstate NY.
From start to finish, JR was available, straight-forward and personable – when was the last time you had consistent communication, actual conversations with the company's... read more Betsy D.10/17/2021I had moved more than 20 times when I was in corporate world. This move to a new location rates as one of best ever. They were perfect exactly on time, handled everything with care and moved quickly. Don’t waste... read more
michael h.10/23/2021
