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Frequently Asked Questions

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Questions?
Find answers to the most common moving questions right here

This is mostly up to you and how flexible your moving date can be. If you know that you have to be moved out of your current home at a specific date, then it is advisable to book your move as soon as you know that date. You might want to also consider that  days, like weekends or the weeks at the beginning or end of any given month, can be very busy times for moving companies and therefore making scheduling your move a tad more tricky. Rule of thumb, the sooner you can schedule your move, the less stress you will have, come moving day.

Your movers will certainly disassemble your furniture and then reassemble it at the new destination. Just make sure to point the furniture out to your moving consultant, who does your in-home estimate and we will have this service included in your moving quote. There are some specialty furniture pieces, like pianos, pool tables, heavy statues or the like that require special attention and go beyond the scope of regular disassembly and reassembly. Please contact our moving consultants to make sure, your specialty furniture is taken care of during your move.

While our movers and packers at Mentors Moving & Storage take great care to avoid any damage or loss to your goods, there can always be unforeseen events. If you feel that your items need more than the minimum insurance per pound, please contact one of our courteous moving consultants and we will assist you in finding the right insurance coverage for you.

How long your or any move takes, depends on a number of different factors, for example, are you moving long distance to another state or are you moving locally within your city, also what time of the year are you moving, if you live in a region that has winter conditions. Please speak to one of our team polite members and we will strive to meet your time requirements.

In order to receive an accurate moving estimate, it is important that you provide your moving consultant with as detailed information as possible. 

Omitting to mention additional items that need to be moved at the time of the estimate, might not only increase your moving cost, but might also result in the moving crew not being able to accommodate you. The crew might arrive without the equipment needed or with not enough movers or trucks, as they would expect different circumstances.

Moving can be very stressful for pets and there is no place in the moving truck that would be appropriate for pets to be transported in due to liability and safety reasons. To keep the moving trauma for your pet as small as possible and to ensure its physical and emotional well being, it would be best to secure a friend or neighbor to watch your pet or book a place at a professional kennel facility, where your pet can stay during the move.

The easiest and most effective way is to decide on a labeling system. You could either use color coded labels that you assign to each room or mark your boxes with the names of the room, they are supposed to go to. For example MB for master bath; LR for living room, MBR for master bedroom or yellow labels for the kitchen and green labels for the dining room. The best way is to mark your items on three sides to ensure that the label can be seen, regardless of the side the box is set down. Please ensure to stay consistent with your labeling that way it will be easy and swift for you and for your movers to identify where which box is supposed to go. 

Hazardous items, like firearms, paint cans, propane gas tanks and the like cannot be placed in the box of the moving truck, due to the risk of catching fire or explosion and therefore endangering your other belongings. You may want to consider to discard them or very carefully move them at your own risk. For any questions regarding your gas- or fuel-operated items, please contact your moving consultant, who will be happy to assist you.

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MENTORS MOVING & STORAGE

  • 5 star ratingGreat move and great company!! Our move from Bakersfield to Arroyo Grande was completed with no issues and was completed quickly as planned. Louis and crew were on time, packed everything up nicely, and transported it the next morning. Unloaded... read more

    Jerry S. Avatar
    Jerry S.
    1/29/2020

    I use this company for the second time they are reasonable careful responsible may be little late BUT they always make it right . That is customer service. Hadley is someone you can depend on the two movers i meet... read more

    King H. Avatar
    King H.
    1/28/2020

    The guys from Smooth Move in Santa Rosa are great. My move cost less than the estimate quoted and the movers were careful and efficient. I had a couple of extra wooden shelves which they
    even moved for free.
    I...
    read more

    Li L. Avatar
    Li L.
    2/07/2020

    Great group of guys and great customer service. Moving can be quite stressful and traumatic at times, but these guys know what they are doing. They allow you to be the boss for the whole duration of the move (my... read more

    Sitizen K. Avatar
    Sitizen K.
    2/26/2020
  • Smooth Move was so flexible with us when we had to change our moving date more than once! We loved our movers, they were so fun and had such positive attitudes. They worked so hard and fast and... read more

    Mylissa D. Avatar
    Mylissa D.
    3/19/2020

    Great group of guys and great customer service. Moving can be quite stressful and traumatic at times, but these guys know what they are doing. They allow you to be the boss for the whole duration of the move (my... read more

    Gary C. Avatar
    Gary C.
    2/26/2020

    5 star ratingThis team was really great when it came to my moving. I live alone and can't do the move alone. It all started when I called to receive a quote. It was a great experience from the get go because... read more

    Rye M. Avatar
    Rye M.
    4/22/2020

    5 star ratingGreat job moving my hot tub! They adjusted the time for me on the last minute to accommodate a delayed delivery. Arrived timely and carried my hot tub to the backyard! Friendly and courteous service, exceeded my expectations!

    Debbi C. Avatar
    Debbi C.
    2/27/2020