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Frequently Asked Questions

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Questions?
Find answers to the most common moving questions right here

This is mostly up to you and how flexible your moving date can be. If you know that you have to be moved out of your current home at a specific date, then it is advisable to book your move as soon as you know that date. You might want to also consider that  days, like weekends or the weeks at the beginning or end of any given month, can be very busy times for moving companies and therefore making scheduling your move a tad more tricky. Rule of thumb, the sooner you can schedule your move, the less stress you will have, come moving day.

Your movers will certainly disassemble your furniture and then reassemble it at the new destination. Just make sure to point the furniture out to your moving consultant, who does your in-home estimate and we will have this service included in your moving quote. There are some specialty furniture pieces, like pianos, pool tables, heavy statues or the like that require special attention and go beyond the scope of regular disassembly and reassembly. Please contact our moving consultants to make sure, your specialty furniture is taken care of during your move.

While our movers and packers at Mentors Moving & Storage take great care to avoid any damage or loss to your goods, there can always be unforeseen events. If you feel that your items need more than the minimum insurance per pound, please contact one of our courteous moving consultants and we will assist you in finding the right insurance coverage for you.

How long your or any move takes, depends on a number of different factors, for example, are you moving long distance to another state or are you moving locally within your city, also what time of the year are you moving, if you live in a region that has winter conditions. Please speak to one of our team polite members and we will strive to meet your time requirements.

In order to receive an accurate moving estimate, it is important that you provide your moving consultant with as detailed information as possible. 

Omitting to mention additional items that need to be moved at the time of the estimate, might not only increase your moving cost, but might also result in the moving crew not being able to accommodate you. The crew might arrive without the equipment needed or with not enough movers or trucks, as they would expect different circumstances.

Moving can be very stressful for pets and there is no place in the moving truck that would be appropriate for pets to be transported in due to liability and safety reasons. To keep the moving trauma for your pet as small as possible and to ensure its physical and emotional well being, it would be best to secure a friend or neighbor to watch your pet or book a place at a professional kennel facility, where your pet can stay during the move.

The easiest and most effective way is to decide on a labeling system. You could either use color coded labels that you assign to each room or mark your boxes with the names of the room, they are supposed to go to. For example MB for master bath; LR for living room, MBR for master bedroom or yellow labels for the kitchen and green labels for the dining room. The best way is to mark your items on three sides to ensure that the label can be seen, regardless of the side the box is set down. Please ensure to stay consistent with your labeling that way it will be easy and swift for you and for your movers to identify where which box is supposed to go. 

Hazardous items, like firearms, paint cans, propane gas tanks and the like cannot be placed in the box of the moving truck, due to the risk of catching fire or explosion and therefore endangering your other belongings. You may want to consider to discard them or very carefully move them at your own risk. For any questions regarding your gas- or fuel-operated items, please contact your moving consultant, who will be happy to assist you.

TRUST – INTEGRITY – PROFESSIONALISM
MENTORS MOVING & STORAGE

  • 5 star ratingVery nice gentleman (did not get his name) saw 2 elderly women and a mom trying to load a matress on top a minivan and jumped in to help us while store manager and workers watch stood by to observe.... read more

    Savein Y. Avatar
    Savein Y.
    8/12/2019

    Our moving experience was fantastic. Jose, Brandon and Vincent were phenomenal. They were very careful with all of our stuff and worked so hard to get it all into our house. They worked for nearly 9 hours... read more

    Mrs. L. Avatar
    Mrs. L.
    10/02/2019

    Excellent moving company. They have helped us with our university relocation and they did an excellent job on such a large scale move. This company is very trustworthy and they do exactly what they promised; great customer care. Very professional... read more

    misty g. Avatar
    misty g.
    9/06/2019

    Smooth moves is the best moving company . Nick and Brandon were awesome . They were very kind and extremely professional. They helped us with our packing and the did a incredible job.
    Brandon and Daniel packed and loaded...
    read more

    Wendy M. Avatar
    Wendy M.
    10/12/2019
  • JR was absolutely fabulous! We were moving out of town and required him to go to a location while we were not there and take care of emptying two storage boxes for us. I authorized his access and he took... read more

    Lara V. Avatar
    Lara V.
    9/25/2019

    This is the third time that I have used smooth move and they have been nothing short of fantastic. I actually requested the same two gentlemen my last two moves and they made the experience even better. I would highly... read more

    P.K. Z. Avatar
    P.K. Z.
    10/02/2019

    I just moved after living at the same address for 21 years I decided to give Smooth Move USA a try because of the good reviews I read. Smooth Move USA was very responsive and very professional. My... read more

    Chris D. Avatar
    Chris D.
    8/11/2019

    They were worth the money! On time, professional, and friendly. This was an internal move at our business offices, and they were careful and speedy. They understood the scope of the job along with the many variables of what goes... read more

    Karen D. Avatar
    Karen D.
    10/21/2019
  • Smooth Move is the best! They moved us cross country and we couldn't have been happier with them. On time, professional, easy to work with. Nothing was a problem for them. We would highly recommend them. Carlos was the lead... read more

    Randy A Avatar
    Randy A
    10/03/2019

    Smooth Move did a great job getting our belongings to our new home. Thank you JR, Mario and Shawn. You lived up to everything you said. I'll definitely call if I need your services again.

    Cathy S Avatar
    Cathy S
    9/12/2019

    These guys are simply the best! They are so careful with the furniture and wrap each piece up so well. It is a pleasure to do business with them. The movers are very helpful and pleasant too.

    Terri C Avatar
    Terri C
    9/05/2019

    Wonderful movers 3 very nice gentleman moved us. I wish I could remember their names.So friendly wrapped everything. I had a chair that was broken which I meant to tell them about buy forgot. They noticed immediately and took special... read more

    Deb Avatar
    Deb
    8/28/2019
  • Awesome Team! Very professional, mindful, calm and efficient! I recommend them and would use them again!

    CAPUCINE H Avatar
    CAPUCINE H
    8/06/2019

    I was very impressed with Keith’s professional demeanor and flexibility to work with my challenges of my new home closing date changing. All the men moving me were awesome and careful with all my furniture and belongings. I would recommended... read more

    Google U. Avatar
    Google U.
    1/02/2020

    You hear stories about moving companies so we approached this with trepidation. It was our first move that wasn’t do it ourself. Well, we didn’t have to worry. These folks were great. They did what they said they would do... read more

    Susan R. Avatar
    Susan R.
    1/14/2020

    The move went more smoothly the we could have imagined. Both men who moved us are to be commended for their efficiency as well as their moving skills. We will definitely recommend Smooth Move to anyone in need of a... read more

    Google U. Avatar
    Google U.
    1/16/2020
  • 5 star ratingWhat can I say other than they are true to their name "Smooth Move". Keith came to our home and gave us a fair and BINDING QUOTE!On 11/14/19, Joe, Daniel and Ryan showed up 2 minutes early of our... read more

    Elaine L. Avatar
    Elaine L.
    11/16/2019

    5 star ratingThanks to the team at Smooth Move USA for accomadating me as I had to move within a couple days of confirming the quote. I want to say a special thank you to Nick and Eric who were amazing!... read more

    Suny O. Avatar
    Suny O.
    10/19/2019

    4 star ratingRecently hired Smooth Move to transport me from Bakersfield to Orange County. The agent handling my quote was polite and courteous, able to bring down my quote to within my budget and guaranteed that it was a fixed/ bonded price... read more

    Anjali G. Avatar
    Anjali G.
    9/20/2019

    5 star ratingGreat move and great company!! Our move from Bakersfield to Arroyo Grande was completed with no issues and was completed quickly as planned. Louis and crew were on time, packed everything up nicely, and transported it the next morning. Unloaded... read more

    Jerry S. Avatar
    Jerry S.
    1/29/2020
  • I use this company for the second time they are reasonable careful responsible may be little late BUT they always make it right . That is customer service. Hadley is someone you can depend on the two movers i meet... read more

    King H. Avatar
    King H.
    1/28/2020

    The guys from Smooth Move in Santa Rosa are great. My move cost less than the estimate quoted and the movers were careful and efficient. I had a couple of extra wooden shelves which they
    even moved for free.
    I...
    read more

    Li L. Avatar
    Li L.
    2/07/2020

    5 star ratingI had an awesome experience. Lind and Joseph were my movers, and they were wonderful! Fast, courteous, polite, and had an all around happy and fun disposition!!I definitely reccomend this company!!p.s. they do... read more

    Julia K. Avatar
    Julia K.
    1/23/2020

    5 star ratingKen and Ramon were awesome! Super professional and handled all of our stuff great! Will definitely hire Dignity again for our next move.

    Jay F. Avatar
    Jay F.
    1/03/2020
  • 5 star ratingI hired Dignity Movers last minute to unload a perviously packed apartment. They were very professional from start to finish in every aspect. My movers, Ken and Joseph were awesome! They were on time, friendly, fast, courteous... read more

    Anamarie S. Avatar
    Anamarie S.
    12/15/2019

    5 star ratingThese guys are amazing! I requested a quote from them late at night to bring a ton of furniture and other items to a Goodwill the next day. They responded with a quote and had all my stuff out of... read more

    Toni M. Avatar
    Toni M.
    11/15/2019

    5 star ratingGreat company! Fast, friendly & reliable. 3 man crew unloaded my parents 16' POD and staged it in their third story condo in less than 2 hours. Will definitely use again on my next move.

    Romar N. Avatar
    Romar N.
    10/23/2019

    5 star ratingTerrific experience from start to finish! We hired them for unloading of container storage only. Daniel confirmed with us the day before, again before arrival. and showed up on time. They were unexpectedly a man short but finished on time.... read more

    Auriel H. Avatar
    Auriel H.
    9/06/2019
  • Excellent! Very friendly and hardworking people! I would recommend them highly and would definitely use them again!!

    Frank Avatar
    Frank
    10/23/2019

    These are the best movers by far! Courteous, careful, and quick! They were a reasonable price and we couldn't be happier. 🙂

    Sarah Avatar
    Sarah
    10/13/2019

    They were wonderful! I?m so grateful for their help moving today. They were fast, very kind, and affordable!

    Blossom R. Avatar
    Blossom R.
    9/07/2019

    They were excellent, they worked really hard and really fast and were very careful with our items. I?m so grateful that we chose this company and I would highly recommend them to anybody in the future, Lind, Lorenzo and Ken... read more

    M H. Avatar
    M H.
    9/07/2019
  • Great group of guys and great customer service. Moving can be quite stressful and traumatic at times, but these guys know what they are doing. They allow you to be the boss for the whole duration of the move (my... read more

    Sitizen K. Avatar
    Sitizen K.
    2/26/2020

    Smooth Move was so flexible with us when we had to change our moving date more than once! We loved our movers, they were so fun and had such positive attitudes. They worked so hard and fast and... read more

    Mylissa D. Avatar
    Mylissa D.
    3/19/2020

    Great group of guys and great customer service. Moving can be quite stressful and traumatic at times, but these guys know what they are doing. They allow you to be the boss for the whole duration of the move (my... read more

    Gary C. Avatar
    Gary C.
    2/26/2020

    Professiona, fast and careful.

    David A. Avatar
    David A.
    9/30/2019
  • 5 star ratingThis team was really great when it came to my moving. I live alone and can't do the move alone. It all started when I called to receive a quote. It was a great experience from the get go because... read more

    Rye M. Avatar
    Rye M.
    4/22/2020

    5 star ratingGreat job moving my hot tub! They adjusted the time for me on the last minute to accommodate a delayed delivery. Arrived timely and carried my hot tub to the backyard! Friendly and courteous service, exceeded my expectations!

    Debbi C. Avatar
    Debbi C.
    2/27/2020

    5 star ratingWe had an amazing experience from start to finish! Our team of 3 were professional, courteous and spent almost 10 hrs moving our 3-bedroom home without complaints. I think it took longer than they had anticipated but they... read more

    Nate E. Avatar
    Nate E.
    2/13/2020

    Ken and Joseph did a great job. Accomplish what took myself and 3 friends two days in 7 hours. Which included a one hour drive to our new home. Excellent service!

    Douglas R. Avatar
    Douglas R.
    12/16/2019