Questions?
Find answers to the most common moving questions right here
This is mostly up to you and how flexible your moving date can be. If you know that you have to be moved out of your current home at a specific date, then it is advisable to book your move as soon as you know that date. You might want to also consider that days, like weekends or the weeks at the beginning or end of any given month, can be very busy times for moving companies and therefore making scheduling your move a tad more tricky. Rule of thumb, the sooner you can schedule your move, the less stress you will have, come moving day.
Your movers will certainly disassemble your furniture and then reassemble it at the new destination. Just make sure to point the furniture out to your moving consultant, who does your in-home estimate and we will have this service included in your moving quote. There are some specialty furniture pieces, like pianos, pool tables, heavy statues or the like that require special attention and go beyond the scope of regular disassembly and reassembly. Please contact our moving consultants to make sure, your specialty furniture is taken care of during your move.
While our movers and packers at Mentors Moving & Storage take great care to avoid any damage or loss to your goods, there can always be unforeseen events. If you feel that your items need more than the minimum insurance per pound, please contact one of our courteous moving consultants and we will assist you in finding the right insurance coverage for you.
How long your or any move takes, depends on a number of different factors, for example, are you moving long distance to another state or are you moving locally within your city, also what time of the year are you moving, if you live in a region that has winter conditions. Please speak to one of our team polite members and we will strive to meet your time requirements.
In order to receive an accurate moving estimate, it is important that you provide your moving consultant with as detailed information as possible.
Omitting to mention additional items that need to be moved at the time of the estimate, might not only increase your moving cost, but might also result in the moving crew not being able to accommodate you. The crew might arrive without the equipment needed or with not enough movers or trucks, as they would expect different circumstances.
Moving can be very stressful for pets and there is no place in the moving truck that would be appropriate for pets to be transported in due to liability and safety reasons. To keep the moving trauma for your pet as small as possible and to ensure its physical and emotional well being, it would be best to secure a friend or neighbor to watch your pet or book a place at a professional kennel facility, where your pet can stay during the move.
The easiest and most effective way is to decide on a labeling system. You could either use color coded labels that you assign to each room or mark your boxes with the names of the room, they are supposed to go to. For example MB for master bath; LR for living room, MBR for master bedroom or yellow labels for the kitchen and green labels for the dining room. The best way is to mark your items on three sides to ensure that the label can be seen, regardless of the side the box is set down. Please ensure to stay consistent with your labeling that way it will be easy and swift for you and for your movers to identify where which box is supposed to go.
Hazardous items, like firearms, paint cans, propane gas tanks and the like cannot be placed in the box of the moving truck, due to the risk of catching fire or explosion and therefore endangering your other belongings. You may want to consider to discard them or very carefully move them at your own risk. For any questions regarding your gas- or fuel-operated items, please contact your moving consultant, who will be happy to assist you.
TRUST – INTEGRITY – PROFESSIONALISM
MENTORS MOVING & STORAGE
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I'm so pleased that we went with Mentors, Mo, Walter and Will did a tremendous job. On time, respectful, careful. Great job
Doug A.4/21/2022The team showed up super energized, professional and moved us from one house to another, and emptied a huge storage and moved that. Everyone was careful, fast, knew how to handle awkward things and I would use them again in... read moreThe team showed up super energized, professional and moved us from one house to another, and emptied a huge storage and moved that. Everyone was careful, fast, knew how to handle awkward things and I would use them again in a heartbeat. They made a stressful move smooth read less
DJ C.3/11/2022We highly recommend Mentors Moving & Storage to other local Santa Rosa businesses! Their professional team carefully moved our company’s heavy machinery and equipment without incident. From start to project completion, the team was respectful of our workspace, worked in... read moreWe highly recommend Mentors Moving & Storage to other local Santa Rosa businesses! Their professional team carefully moved our company’s heavy machinery and equipment without incident. From start to project completion, the team was respectful of our workspace, worked in a safe and professional manner, and effectively communicated with our move coordinator. You can count on J.R. and the team to provide excellent customer service — and they’re fast, too! We will continue to support Mentors Moving and rely on them with all our moving and storage needs. read less
Hassey R.4/14/2022This move was in Bakersfield. They moved my parents into a new apartment. They showed up on time, they had to do the packing as my parents had no boxes, and were finished up in a few hours. The price... read moreThis move was in Bakersfield. They moved my parents into a new apartment. They showed up on time, they had to do the packing as my parents had no boxes, and were finished up in a few hours. The price was fine. read less
Scarlett J.4/06/2022 -
I had a niche job to do and Mentors went above and beyond for me. I’ll use Mentors whenever I do business in the Phoenix area.
I hired a labor crew from Mentors to help move demo equipment into a customer's... read moreI had a niche job to do and Mentors went above and beyond for me. I’ll use Mentors whenever I do business in the Phoenix area.
I hired a labor crew from Mentors to help move demo equipment into a customer's site. Our cargo shipper messed up the delivery time, and the crew from Movers went above and beyond to pick up our crates from the shipper's warehouse and delivered them to our customer's location.
I assume this is not a common request for them and the timeline kept getting pushed (on our side), yet they rolled with it and really came through for us. Instead of losing a few days to the shipper's mistake, we got back on track after only a short delay.
And when they arrived at our customer site, they were quick and did great work. read lessScott B.3/24/2022Everyone I encountered during the arrangement and actual move were professional, hard working, and responsive. From David in the initial booking, to Haddon that confirmed, to Will, Alfredo, Alfonso, and Marshall that did the move. The four guys that did... read moreEveryone I encountered during the arrangement and actual move were professional, hard working, and responsive. From David in the initial booking, to Haddon that confirmed, to Will, Alfredo, Alfonso, and Marshall that did the move. The four guys that did the move worked hard and fast but were extremely careful with all of my things. THANK YOU!! read less
Elizabeth F.3/19/2022Wow, Mentors! You made a complicated office move seem easy & straightforward. A huge shout-out to Angel and his team of cheerful, friendly guys who swarmed in and carefully gathered all our beloved items, and moved them to a total... read moreWow, Mentors! You made a complicated office move seem easy & straightforward. A huge shout-out to Angel and his team of cheerful, friendly guys who swarmed in and carefully gathered all our beloved items, and moved them to a total of five different locations. Changing inventory lists, various staircases, a basement ramp and a three-thousand pound custom made marble counter - nothing phased Mentors as they finished our moves quickly, efficiently, and at a great price. read less
Numi T.4/14/2022 -
Mentor’s moving was amazing! Responded with a quote and walk through of my house for a quote within 3 hours. The moving team today was quick, professional and had me in my new place faster than I could... read moreMentor’s moving was amazing! Responded with a quote and walk through of my house for a quote within 3 hours. The moving team today was quick, professional and had me in my new place faster than I could imagine.
I would highly recommend using Mentor’s! The crew that moved me today I would use again or recommend to anyone that is moving. Thanks for taking care of the move!! read lessMichael C.3/18/2022Francisco and his team were amazing! They were right on time (literally on the minute) and were very communicative from our initial handshake. They ensured that all doorways and floors were protected. We're very cautious with all of our furniture... read moreFrancisco and his team were amazing! They were right on time (literally on the minute) and were very communicative from our initial handshake. They ensured that all doorways and floors were protected. We're very cautious with all of our furniture and ensured it was wrapped properly. Our little one was getting tired so they went out of their way to make sure his room was all setup first so he could nap. The best part, they got our move done faster than we estimated. Highly highly recommend!! read less
Heidi L.5/21/2022Movers did a great job. They wrapped everything very safely. I appreciate that they wrapped the doors, so not to damage them if they get bumped. They also brought out a crating service for my big, fragile TVs.
Andrew B.4/21/2022We had never used a mover and were appreshensive. First of all, David Krueger, our customer service rep, was great throughout the entire process, keeping me updated every step of the way. He was so patient and always available for... read moreWe had never used a mover and were appreshensive. First of all, David Krueger, our customer service rep, was great throughout the entire process, keeping me updated every step of the way. He was so patient and always available for my phone calls......We were comfortable as soon as our movers, Andrea, Oscar, Jr. & Alex Chavez arrived. They were polite and professional. They wrapped everything in blankets and shrink wrapped many items. They were careful with all our furniture. When we arrived at our new home, they unloaded and placed our furniture exactly where I wanted it. They even set up our adjustable bed. They completed the move in less time than originally estimated, saving us $$$. We had a great experience and would recommend Mentor Moving & Storage. Teresa Soranno read less
Teresa S.4/11/2022 -
Everyone was extremely helpful and patient when it came to assisting with my pod. They worked with me when changes started happen with the pod company and were accommodating. I definitely will be using them for my... read moreEveryone was extremely helpful and patient when it came to assisting with my pod. They worked with me when changes started happen with the pod company and were accommodating. I definitely will be using them for my next move!!! read less
Tameisha B.4/02/2022Helped us move our office to a new location across town. Very helpful, efficient and friendly. Got job done quicker than I expected and price was great. Highly recommended for commercial moving. Will call in the future if we need... read moreHelped us move our office to a new location across town. Very helpful, efficient and friendly. Got job done quicker than I expected and price was great. Highly recommended for commercial moving. Will call in the future if we need to move again. read less
Mike W.4/02/2022They did an outstanding job. A polite and caring crew went the extra mile to make sure we were happy.
Jason M.4/29/2022We could not be more satisfied with the overall service we received from Mentors moving staff. Moving long distance from Oregon to NC was huge for us, a couple of seniors. With Mentors, we received great support, honest... read moreWe could not be more satisfied with the overall service we received from Mentors moving staff. Moving long distance from Oregon to NC was huge for us, a couple of seniors. With Mentors, we received great support, honest information and professionalism starting with the correct estimate, to the loading and unloading. The price was locked in and guaranteed--there were no hassles at all. There was no quibbling about what we would take, or any additions to the price quoted. The moving people that were hired to help the driver load and unload were local professionals; each worker was hardworking and respectful to us and careful with our furnishings. The delivery was right on time, items were placed where we wanted them in a careful but quick pace. There were 5 workers at each end--things can be done quickly where there are five. We were impressed and very satisfied. We are happy to unequivocally recommend Mentors moving company--seriously, they are honest people!
Ruth and Butch Roper (Ltc. retired US Army) read lessRuth R.5/23/2022